FAQ

You can do this via your preferred retailer.
This government website can help you find a Gas retailer in your area energymadeeasy.gov.au

Like most trades, this depends on the scope and size of the job – however, on average, most installations are usually completed within a day.

We will contact you after completion of our scoping of works involved.  If we do require your attendance at home, we will contact you in advance and arrange a time convenient for you.

Your footpath will be reinstated to original condition within 5 to 10 working days.

This depends on the extent of the works involved – however, as you’ll see from our community plan (hyperlink), we aim to minimise disruption to residents and businesses and ensure the highest levels of community safety.  You can find out more by contacting our office

In a word, relax.  We always like to inform residents and retailers well in advance of any gas works happening in their area.  Everyone in your area will have received a similar letter in their letterbox to let them know when work will begin and what to expect.  Following this, there will be a card drop to remind people of the date when works will commence.  You can also find out more at our website here. If you have any other questions, don’t hesitate to contact our offices

The process for arranging installation for a gas meter needs to be initiated by your gas retailer.  Generally, allow a 24-48 hour period after notifying them.